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Workbook 4 : Successful IT Management


LEARN HOW TO:
  • Lead and motivate staff to get results.
  • Set and achieve departmental goals.
  • How to improve listening, reading and memory skills.
  • How to handle staff problems and improve performance.
  • The power of collaboration and how to achieve and maintain it.
  • How to move up the corporate ladder.
WORKBOOK BENEFITS:

New technologies and the globalisation have demanded a new type of manager; the manager that arrived with the industrial revolution will no longer be able to meet the needs of the twenty first century. This workbook will equip delegates who are used, or aspire to management, to lead and motivate technically qualified staff.

You will be given a thorough understanding of what is involved in leadership and collaborative performance and are shown how to get the best performance from those that report to them. They will learn how to encourage and motivate teams; even those that work part time or from home and so are not under the manageršs direct control. How to encourage staff to collaboratively set goals and how the best can be brought out of everyone to achieve these goals.

WHO SHOULD USE THIS WORKBOOK:

This workbook is intended for those who want to acquire or improve their management and leadership skills. Whilst the workbook is targeted to meet the needs of IT personnel, any aspiring departmental manager can effectively improve his or her performance.

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Modules:

1. MANAGEMENT BASICS
  • The commonly perceived manager's job
  • The actual job in the 21st century
  • Making the transition from technical expert to manager
  • How managing, leading and administering relate
  • Reorganising your department for success
    • Consultation for success
    • Project teams
    • Setting goals and monitoring progress
2. WHAT KIND OF MANAGER DO YOU WANT TO BE?
  • Becoming proactive
    • A doer or a done to?
    • The "if only" and the "be".
    • Beyond control
    • Commitments
  • Principles of leadership
    • Visualise the good
    • All things happen twice
    • Management or leadership
    • Mission statements
  • Relationships
    • Characters A and B
    • Negotiations
  • Understand the individual
    • Kindness and courtesy
    • The imperative of commitments
    • Expectations and integrity
    • When mistakes are made
3. THE ART OF LISTENING, READING AND REMEMBERING
  • Essentials of the listening environment
  • Recognition devices
  • Creative listening
  • Proven techniques for effective listening
  • Verifying comprehension via feedback
  • Differentiating between "emotional content" and message content
  • Calibrating message content by examining nonverbal inputs
  • Overcoming non-listening habits
  • Reading
    • Speed reading
    • Reference, technical and study reading
    • Improvement
  • Memory and recall
    • Retention and recall
    • Special memory systems
    • Remembering names and faces
    • Increasing memory
4. THE POWER OF VISION AND GOALS
  • Goals
  • How to build a vision with your team
  • Agreeing goals
  • Guiding day-to-day performance according to your vision
  • The importance of specific, measurable goals
  • Identifying the decisions that are yours to make
5. SELECTING STAFF
  • Deciding what changes need to be made to meet your goals
  • Interview and selection techniques
  • Non verbal communication
  • Helping your team work more productively
  • Contractors as team players
6. HANDLING PROBLEMS IN A POSITIVE PRODUCTIVE CLIMATE
  • The right time to deal with problems
  • Handling poor performance without creating resentment
  • Conducting performance appraisals that improve morale and productivity
7. THE CHARACTERISTICS OF INFLUENCE
  • Influence as opposed to manipulation
  • Hierarchical vs. influence relationships
  • The Servant leader
  • The power of collaboration
8. THE INFLUENCE PROCESS
  • Gaining support from others
  • First impressions
  • Mirror actions
  • Names
  • Five critical conditions for influence
  • Seven ways to avoid dis-empowering yourself
  • Attending to underlying needs and interests
9. STRUCTURING MEETINGS FOR RESULTS
  • Techniques for keeping meetings focused and on track
  • Preparing and sticking to agendas
  • Encouraging participation
  • Brain storming
  • Skills and techniques to support your meetings
  • Building an Influence Foundation
10. BRINGING OUT THE BEST IN PEOPLE
  • The "know-it-aIl"
  • The "passives"
  • The "dictators"
  • The "yes" people
  • The "no" people
  • The "complainers"
  • Winning practices of exemplary leaders
  • Enhancing awareness of your leadership approach
  • Building consensus and followership
  • Accomplishing the extraordinary
  • The Customer Service Paradigm
11. CONSIDERING EVERYONE YOUR CUSTOMER
  • Strategies for establishing dialogue to maximise client input
  • Techniques for developing an exchange of views with end users
  • Gracefully accepting feedback from users
  • Giving high-quality feedback that makes a difference
12. THE FUTURE
  • Your career and achieving goals
  • Getting board level support
  • Board level recognition
  • A seat on the board

 


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